Looking for which OnePlus models with green line issue are eligible for free screen replacement in India? We have done a research and based on that we will let you know, Is your 1+ device eligible to get free screen replacement. Will you be able to get it replaced for free or have to pay money?
OnePlus, known for its premium smartphones and their quality, has recently taken a big step regarding the green line issue that has surfaced in some of its devices. This problem is mainly seen in devices with AMOLED screens, in which green lines start appearing on the screen. Instead of green, some people have reported about pink line issue. Well, whatever to deal with this problem, OnePlus has started the facility of free screen replacement. This feature is available for many models so far, and more devices have been included in it by August 2024.
Since the launch of the OnePlus 8 series, users in India started complaining about the green line problem. After this, the company started a free screen replacement program for the affected models. Initially models like OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R were included in this program. But now OnePlus 9 Pro, OnePlus 10 Pro, and OnePlus 11 have also been added to it. This step has brought a big relief to the users.
If you have any of these OnePlus devices and have a green line issue, you can avail free screen replacement and cleaning service by visiting any OnePlus service center. Earlier the company was offering discount vouchers, but now this offer has expired. However, if you use OnePlus India coupons and offers, you can get some discounts and buy a new product at discounted price.
Process of free screen replacement
If you have any eligible OnePlus device, you can get a free screen replacement for the green line issue. For this, you have to follow the following steps:
First of all, you have to confirm whether your device is eligible for this program or not. For this, you can visit the official website of OnePlus and enter the IMEI number of your device in the free diagnostic form. After this, you have to fill other details like service center location, preferred time slot, your full name and mobile number. If your preferred time slot is not available at your nearest service center, you can select any other nearby service center.
Once you have filled all the details, click on the submit button. You will then receive a confirmation message containing the details of your appointment. On the scheduled date and time, you will have to visit the selected service center with your OnePlus device and purchase bill/invoice.
At the service center, OnePlus professionals will inspect your device. They will check if the device has any dismantled parts, third-party repairs, or issues like screen oxidation. If your device passes these tests, you will be provided with free screen replacement and cleaning service. However, you must back up your device on cloud or flash drive before this process.
Terms and conditions of free screen replacement
OnePlus’ Green Line free screen replacement program sounds simple, but there are some terms and conditions that need to be understood. First of all, this feature is available only for eligible devices. These include OnePlus 8 Pro, OnePlus 8T, OnePlus 9, OnePlus 9R, OnePlus 9 Pro, OnePlus 10 Pro, and OnePlus 11.
However, if your device meets any of the following conditions, you cannot avail free screen replacement:
- If different parts have been used in your device.
- If your device has been previously opened at a private or unauthorized repair center.
- If your device’s screen has an oxidation problem.
- If your device has suffered serious damage due to human causes. (The final decision will depend on the engineer’s inspection.)
Also, it is important to note that each OnePlus phone can avail free green line screen replacement only once. If your device’s screen has already been replaced under this policy, you cannot use this facility again for the same device even if you encounter with green or pink line issue!
Conclusion
This move by OnePlus is a big relief for users who are facing the green line problem after the software update. However, before availing this facility, it is important to ensure that your device is eligible for it and meets the company’s terms and conditions. If you have an 1+ eligible device, you can get this issue resolved by contacting the nearest OnePlus Service Center.
The service centre might give you vouchers or discount coupons and encourage you to buy a new OnePlus device. They insist you to upgrade device to 10R 5G, or in 11 or 12 series. If the new device falls in your budget, then we recommend buy the upgraded model as it comes with latest OS & security updates, and new hardware!
